Grab has a new customer service hotline number

With effect from 13 March 2017, Grab has introduced a new customer service hotline number for the convenience of both Drivers and Riders. The new number is live and will serve the following group of users

  • GrabCar drivers
  • GrabTaxi drivers
  • GrabHitch drivers
  • Grab Riders

+65 6655 0005

Alternatively, if the customer service hotline number is busy, users can reach out via email

[email protected]

or Facebook Private Message Grab for assistance.

What are the things Drivers can call the customer service hotline number for

  • Report an accident on a Grab trip
  • Lost and Found
  • Booking cancellation
  • Booking assistance: ie, Additional stop charges
  • Incentives matters: ie, Latest Incentives details and when does grab pays its driver
  • Report incident with Rider such as verbal , physical abuse , damage of vehicle etc
  • Grab App issues
  • Update of particulars such as mobile number, vehicle details, your name (if applicable)

Unable to get through the hotline or been put on hold for too long? Find you answers in our Support forum or Uber Driver FAQs

AND if all fails, you can always post or private message on Firstlane Facebook Page and the community of Uber and Grab experts can share with you.





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Kim Jio

Commander-in-Chief @ Firstlane Swam to Sunny island to escape from the half-brother who ruled with an iron-fist and feed the family with needles or to dogs. Kim is my family name and Jio is my favorite fruit. Screwing around with Uber & Grab since 2014