How to Report Illegal Ride-Hailing Services in Singapore
If you’ve seen private cars picking up passengers for cash without using any licensed platform (like Grab or Gojek), you might be witnessing an illegal ride-hailing operation.
These unlicensed rides are not just unsafe — they’re illegal under Singapore law.
It is now even easier for the public to report illegal ride-hailing services, thanks to a new online form launched by the Land Transport Authority (LTA) on its OneMotoring website.
This initiative, which went live on 20 July 2025, is part of LTA’s ongoing efforts to clamp down on unlicensed drivers operating within Singapore and those illegally ferrying passengers across the border to Malaysia.
The Land Transport Authority of Singapore has been actively taking enforcement actions against errant drivers providing illegal unlicensed transport services.
Why It Matters
Illegal ride-hailing services:
- Put passengers at risk (no insurance, no safety checks)
- Undermine licensed PHV and taxi drivers
- Can result in hefty fines and vehicle seizure
How to Report to LTA
If you’ve witnessed or been offered an illegal ride, you can report it directly to the Land Transport Authority (LTA).
✅ Submit your report online here:
LTA Feedback Form
Choose the category:
“Illegal Hire of Vehicle / Unlicensed Ride-Hailing”
Include:
- Car plate number (if available)
- Date and time of incident
- Location (pickup/drop-off)
- Any photos or descriptions
️ You can remain anonymous and nobody will know you are the bao toh kia.
How to Spot Illegal Foreign Ride-Hailing Vehicles
Most of these illegal drivers aren’t operating on Grab or Gojek — they take bookings through WhatsApp, Facebook, Telegram, and TikTok.
Common Car Types:
- Toyota Alphard / Vellfire
- Hyundai Starex
- Toyota Innova
- Perodua Alza / Axia
- All with Malaysian number plates (JXX 1234, WXX 5678)
While these types of vehicles are popular for private use and may be part of legitimate transport arrangements, we advise all PHV drivers and members of the public to exercise judgement — not every vehicle that fits this profile is breaking the law.
Reminder
Licensed PHV and taxi drivers must:
- Hold valid PDVL or TDVL
- Drive a properly registered vehicle
- Operate only via approved platforms such as Grab, Gojek, TADA, Ryde
Anything outside this is against the law.
Brought to you by Firstlane – Singapore’s voice for private-hire drivers.
