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How does Uber cancellation fees work in Singapore

When a ride request or current trip is cancelled, Uber Drivers may be paid a cancellation fee.

Cancellation fees are reflected in Driver Payment Statement.
The cancellation fee for UberX and UberPool trips in Singapore are charged at $6.

Please note that the Uber Fee applies to the cancellation fee.
10% Uber Fee for UberPool trips
20% Uber Fee for UberX trips

Cancellation fees are applied in the following situations –

– Rider cancels a trip request more than 5 minutes after requesting and you are running on time (within 5 minutes)

– Rider doesn’t arrive at the pickup location within 5 minutes of your arrival

– UberPOOL rider doesn’t arrive at the pickup location within 2 minutes of your arrival

– UberPOOL rider cancels a trip request after being matched

If a rider cancels a trip request within 5 minutes after you accepted it, no cancellation fee is charged to the rider.

What if Rider cancelled trip while in the middle of a trip

If a rider cancelled while on a trip, be it by accident or an attempt to fraud, keep calm and continue with the trip.

At the end of the trip, please head to “My trip didn’t begin or end on time” on the Driver App and report the incident. It would be best if there is video footage from the car camera to show that trip was properly completed.