How to use the Uber Driver Partner App & Login

• You will hear beeping sound when there is an incoming ride request.
• Tap on the screen to accept the incoming ride request. Drivers have less than 10 secs to accept the job

• After trip is accepted, the screen will show the rider pick-up address
• Click on Navigate to use GPS to guide you to the pick-up point. The GPS should auto pop-up if you had pre selected your preferred Navigation Option on the Accounts -> Settings option

• Top of the incoming ride request is the type of trip. There are UberX , UberPool , UberXL , LiveUp VIP, UberExec , ExecutiveLarge.
• The blue circle around is the timer counting down for Driver to accept the ride request
• 7 Minutes is the estimated time needed for Driver to drive from their existing location to pick-up point.
• Below the 7 minutes is the pick-up address.
• 4.61* is the Rider’s Ratings

• When you are nearing the Rider’s pick-up location, the Uber app will send a notification to the Rider.
• At times, the system is delayed and Rider is not notified. A common practice is to give the Rider a text after 2 minutes and a call after 5 minutes
• If Rider do not show up after 5 minutes of waiting at the pick-up location, Driver can click on the cancellation option and select Rider-No-Show. Drivers will be reimbursed a cancellation fee
  Understand how Uber cancellation fee works in Singapore
• When Rider board the car, it is very important to check with them what is their name and confirm their destination before proceeding to destination.
• Slide the green Start Trip when you confirmed it is the correct rider
• Click on Navigate to activate GPS towards rider’s destination

• When you arrive at the destination, Slide on Complete Trip
• Ensure Rider do not leave behind any belongings behind if not time and petrol is wasted to make additional trip to return

• After trip is completed, the rating screen will pop up. Rate the rider between 1 to 5 stars. Rating is a 2 way street on Uber. Both Driver and Rider gets to rate each other after every trip
• After rating, the Mobile App will revert back to the main screen and remain Online for the next available job. Go offline if you wish to stop accepting trips

• Driver can set a personal destination in your app, which allows you to only receive trips going along or near the route to your destination.
• A maximum of 2 trips can be set every day

How to

• Click on the menu icon on the top right corner of the driver partner app
• Click on Set a Destination button
• Key in the address of your destination
• If you are not online, you will be prompted to go online. A orange bar will appear at the top of the screen when the feature is activated