A rider can be charged for waiting fee if they exceed 3 minutes. the only exception is grab coach which is 10 minutes.
| Services | Grace waiting time | Waiting fee
(after grace waiting period) |
| JustGrab, GrabPet, GrabFamily, GrabCar | 3 minutes (Effective 18 July 2022) |
$3 per 5-minute waiting block |
| GrabCar Premium | 3 minutes (Effective 18 July 2022) |
$5 per 5-minute waiting block |
| GrabCoach | 10 minutes | $10 per 10-minute waiting block |
| GrabShare | 3 minutes | $3 non-stackable |
Note: For GrabShare, the driver will charge a $4 passenger no-show fee after 5 minutes.
*Details from Grab
Driver would have also seen in their system that despite they have waited for 3 minutes, the system will advise them to wait at least 5 minutes before cancelling. despite so, rider will still be charged after 3 mins, this notification is to inform driver than they should only cancel after 5minutes.
*screengrab from danny ong in facebook
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