HomeWhat to do when you get into a dispute with Uber/Grab rider
What to do when you get into a dispute with Uber/Grab rider
There are hazards in every field of work.
The main job hazard for a Uber/Grab and Taxi Driver is facing the risk of abusive riders and fare evaders.
The number of fare evasion cases reported in the past years. Statistics from Public Transport Council 2015 – 240 cases 2014 – 125 cases 2013 – 80 cases
The numbers are on the uptrend and does not include many cases that goes unreported.
There were many cases of verbal/physical abuse on these helpless Drivers reported. Riders who viciously attack drivers when they are intoxicated and
more crafty ones would find ways to evade or review their fares to a minimum.
Higher penalties were introduced in May 2016.If found guilty, fare evaders are liable to a fine of up to $1,000 for first-timers,
Subsequent offenders may be fined up to $2,000, or jailed up to six months, or both.
What to do when Rider cannot / refuse to pay
Take photo of Rider NRIC
Get Rider handphone number. Call him on the spot to make sure that it is the real number
Ask Rider to text you.
I, Johnny Tan S1234567Z, took a Uber/Grab trip on 1-Jan-2017 @ 11.20pm. I did not have enough cash to pay the driver Mr. Kim. The outstanding fare is $20. I will transfer the outstanding fare of $20 to driver bank account POSB 123-12345-9 by 2-Jan-2017, 12pm
Follow the template closely to make sure that you are properly covered.
5. Save the video and audio recording on your car camera immediately before it gets overwritten
What to do when Uber/Grab Rider get abusive/violent
Advise rider to calm down and control themselves
If rider continue to abuse or show violent, drive them to a safe place where there are people around or to the nearest Police station.
Advise the rider that you are unable to drive them anymore and you will be cancelling the trip. Advise them to step out of the car
If rider start to get abusive, call/sms Police immediately. You can SMS 71999 to Singapore Police Force if it is not convenient to speak.
SMS71999 Service is a text messaging platform by the Singapore Police Force (SPF) for all members of public who require emergency assistance
and when it is not safe to call ‘999’.
5. Keep your car camera running and record all conversation/video as evidence.
You should NEVER
Get into a FIGHT with the Rider. The moment you get physical is the moment you lose.
Keep your NBCB, F*** your Mudder, P*k*MA to yourself.
Offload your rider in the middle of nowhere like on the highway or in the middle of cemetery.
Even if you don’t give a damn about driving with Uber/Grab anymore, think about your rental contract. The payment just goes on.