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Super Steady Incentive
Grab has introduced a new Incentive program to reward their driver partners.
It will be based on a factor called ‘Streak‘. Streak is the number of months that a driver has driven at least 200 trips for Grab.
How does it work
The counting of Streak will be back-counted, which means if you have been driving more than 200 trips per month consecutively for 4 months, your Streak count will be at 4.
There are 2 components of the Super Steady Incentive Program for Drivers. The first part is Reward Payout.
Example – Mr Abba has driven at least 200 trips per month between Jan 2018 to April 2018, he will be on Streak of 4. He will receive a $50 bonus on top of his total fares and other weekly incentives.
If Mr Abba continues to drive more than 200 trips every month until Dec 2018, his Steak will hit 12. He will receive a $100 bonus on top of his total fares and other weekly incentives.
The second part of the Super Steady Incentive is Reward Cash-back
Drivers who clock a Streak of 12 and beyond will be eligible for a Reward Cash-back, on top of the reward payout.
Example – Mr Abba has clock 12 consecutive months of 200 trips per month. He will be eligible for the reward payout and reward cash-back.
If Mr Abba earns $4000 a month, he will get a reward payout of $100 plus a reward cash back of (1% of $4000=$40). In total, he will receive $140 under this Super Steady Incentive program. This is on top of his fares and weekly incentives.
When will the Super Steady Bonus Be Paid to Drivers
Drivers who qualify for the bonus will receive it in their credit wallet no later than the 7th of each month. Check out on the usual grab payment
The Streak starts counting from the first month that Drivers clocks at least 200 trips or more.
The Streak is calculated based on the number of consecutive months a driver clocks 200 or more trips in a month. The Streak becomes ZERO when the driver fails to achieve at least 200 trips in a month.
Drivers must achieve minimum performance standards set out by Grab. Acceptance Rate cannot fall below 85%, Cancellation Rate cannot exceed 10% and Driver Ratings cannot fall below 4.3. Acceptance Ratings/Cancellation Ratings/Driver Rating requirements will be counted monthly instead of weekly for this particular incentive.
All Destination Trips do not contribute or qualify towards the count of trips for this incentive program.
Learn more about Grab’s Passenger No-Show Feature and how it can help to protect your cancellation ratings to achieve your incentives.
Completion Bonus Incentive
Grab is giving out more incentives to rewards its drivers. There will be a new Completion Bonus that will be randomly given to drivers when they complete a trip. This is a pilot programme for GrabCar Driver-Partners.
This comes shortly after Grab announced new features to the driver app.
How to tell if the trip has a Completion Bonus Incentive
All trips that comes with the new Completion Bonus will show the bonus amount beside the regular fare.
When will the Bonus be paid
The bonus amount will be paid directly into the cash wallet immediately after the trip is completed. The bonus will only be paid if the trip is completed. All cancelled trips are not eligible.
Who Pays for the Bonus
Grab will pay for the bonus incentive. Drivers should NEVER collect the bonus amount from the passenger. All bonus payments are nett and not commission deductible.
When will I get these Bonus Calls
There is no fixed pattern or time to be assigned such calls. It may randomly just happen to be assigned to you.
How to check if Bonus is paid out
Grab drivers can check the Grab Driver App Cash Wallet and also the job history to see if the payment had been reflected after the trip. Any missing payment, they can contact Grab Customer Hotline and raise a ticket.
Drivers must update their Driver App to versions 5.35.0 (Android) and 1.21.0(iOS) and above to be able to receive jobs that comes with Completion Bonus.
Own Time Own Target Incentives
Grab has just introduced a personalized weekly incentives programme for drivers. The new initiative is called Own Time Own Target Programme.
Grab Drivers are able to choose between 2 different options that best suits that driving style.
Option 1 – Average Fare Guarantee
How does Average Fare Guarantee work
Grab will guarantee the driver through a fare of at least $12 for all trips completed during the boosted hours.
Rules of the Game
Choosing the Average Fare Guarantee will replace the usual weekly incentives that are sent out on every Sunday. Drivers must maintain a below 10% Cancellation Rate (CR) and minimum 4.3 Driver Rating (DR). Drivers who do not meet the requirements for incentives are still required to maintain a minimum 30% acceptance rate and less than 15% cancellation rate. Drivers who are already on GrabRental rebates will continue to be able to do so.
Option 2 – Total Fares Guarantee
How do Total Fares Guarantee Work
Grab will pay drivers a guaranteed fare based on the number of trips they achieve during selected peak hours.
Rules of the Game
Choosing the Total Fare Guarantee will replace the usual weekly incentives that are sent out on every Sunday. Drivers must maintain a below 10% Cancellation Rate (CR) and minimum 4.3 Driver Rating (DR). Drivers who do not meet the requirements for incentives are still required to maintain a minimum 30% acceptance rate and less than 15% cancellation rate. Drivers who are already on GrabRental rebates will continue to be able to do so.
More about the Own Time Own Target Incentive Programme
Valid from 28 May 2018 to 24 June 2018
Drivers must opt-in or opt-out by Wednesday 11:59pm of each week for the following week incentives programme. Drivers will be auto opt-in the following week under the same programme unless they opt-out or switch to another programme. Drivers who do not opt-in to any programme will be assigned the normal trip based incentives.
Drivers are only entitled to 1 incentive programme per week and they will be given the most recent programme they signed up for.
All Destination Jobs do not contribute to or qualify for incentives.
Not hitting a satisfactory earnings?
Read out more on whats the best cars to increase earnings
*In pursue of the weekly Incentives, we would like to remind our Driver community to always drive safe. It’s ok to lose some incentives, more importantly is to stay safe and go home for dinner.
What is Cash King? *OLD UBER INCENTIVE*
Cash King is a weekly incentive offered to Uber Partners by completing a number of trips Cash King is a personalised individual incentive – Not everyone is given equal ! There are 2 Cash King incentive offered every week.
Cash King Period 1
– Monday 0400 hrs -Friday 0359 hrs
How to Check
Go to Earnings tab and click on Promotion.
What trips qualify
Cash King Period 2
– Friday 0400 hours – Monday 0359 hrs
How to achieve
Check your driver app to see your Cash King incentive target and requirements.
Drivers are required to achieve an acceptance rate of 80% to qualify for the Cash King incentive.
Cancelled trips (paid/unpaid) do not qualify as trips under for Cash King incentive.
What is Earning Boost and Boost Zone
Boost > Surge
Surge 1.2x Boost 3x
Since boost is higher than surge, boost top-up will apply.
Original Fare: $10
Trip Fare: $12 (inclusive of 1.2x surge)
Uber Fee: $2.40 (20% of $12)
Boost: (3x Boost – 1.2x Surge =1.8 Boost) 1.8 boost x $10 (original fare w/o surge) = $18
Total fare: $12- $2.40 (uber fee) = $9.60
Plus boost: $18
= $9.60 + $18 = $27.60
Surge < Boost
Surge 4x Boost 3x
No Boost since Surge is higher than Boost
Trip fare: $25 (inclusive of 4x Surge)
Uber Fee: $5 (20% of $25)
Total fare: $20
Is incentive falling for you? Consider your options, Taxi vs Private Hire (Uber/Grab) Driver – Which is better to earn
LATEST UPDATE – 29 August 2017
There is no more Acceptance Rating requirement to qualify for incentives.