Dear Firstlane, I came across this screenshot that I felt rider was in the wrong and still refused to cancel the trip. This is unfair to us drivers who have to keep cancellation rate below 10% to get incentives.
People like this are destroying our rice bowl with their selfish actions and there are so many of them everyday.
Grab should start clamping down on this type of riders !
GrabShare Trip Request
After accepting the trip, Driver texted Rider
then things start to get escalated where more message exchanges follow
Rider blames Driver for being inconsiderate and she never faced such problems before
Both sides refused to cancel!
What went wrong
- GrabShare is only for 2 person max per request. All human beings, regardless of you are 1 day old or 100 years old, are considered as 1 rider
- When travelling with children below the height of 1.35m, Rider should always book family booking services like GrabFamily or Uber Car Seat where vehicles equipped with booster seats will be dispatched. It is against the law to for Private-Hire Drivers to ferry children below the height of 1.35m without proper restraint
- The driver will be flouting the law and disobeying Grab’s policies if he had proceeded. Rider refused to budge despite her mistake and punished the Driver by not cancelling the trip, a total disregard to driver’s ability to carry on working.